If you're an established Manager, you’ve probably experienced this scenario multiple times and have a tried-and-tested approach. However, if you’re relatively new to Management, this might be your first experience with the process, which can be intimidating. You’re understandably eager to prove that you can add the perfect candidate to your team.

You’ll likely receive support from Finance, HR, and talent acquisition, but here are a few suggestions to ensure the process goes smoothly and feels less daunting.

First and foremost, don’t panic! The temptation might be to quickly hire a duplicate of the departing employee to avoid piling up deliverables and increasing pressure on your team. Instead, view this as an opportunity to re-evaluate and reassess.

Start with an exit interview if possible:

• Learn as much as you can from the departing employee.
• Gather feedback on their experience with the company and in the role.
• Understand what made them decide to move on.

Their insights are invaluable, so it’s important not to take their feedback personally.

Reflect on the employee who’s leaving:

• What skills and experiences did they bring that were fundamental to success in the role?
• Were there any skill gaps that could be addressed by targeting a different candidate profile this time around?
• Did the departing employee fit well with the team?

Also, get input from your team:

• What are their thoughts on any skill gaps or experiences within the team that could be addressed in the new hire?

Consider the option to promote internally. Overlooking this can demoralize your team and lead to future turnover. Do you have a succession plan? Is there someone currently on the team who’s ready for a promotion?

Finally, it’s crucial to ensure your role will attract the right candidates with the skills and experiences you’re looking for. Your consultant at CAC can advise on title and compensation and support you in preparing a job description that accurately reflects the key duties of the role and attracts the right interest.

In summary, a resignation might seem challenging, but it can be a real opportunity. Your consultant at CAC can provide all the information, insight, and support you need to ensure you and your team emerge stronger.